Frequently Asked Questions
General Information
Do you publish a catalog?
To keep prices affordable and our selection up to date, we do not offer a printed catalog. Instead, our website features our full, current product lineup. Browse anytime at www.cookietins.com.
Do you have a retail location?
No. To keep costs low, we operate exclusively online.
Product & Usage
Are your tins food safe?
Yes. All of our tins are safe for direct food contact right out of the box, except for Powder Coated Buckets.
Can I wash the tins before using them?
We don’t recommend it. Washing can start oxidation (rusting). Our tins are ready to use as-is.
Can I bake in your tins?
No. Our tins are designed for storage, not baking. High heat can damage coatings and seams may leak. We do offer bakeable liners for select sizes—just be sure to place them on a baking sheet.
Are your tins dishwasher safe or weatherproof?
No. Tins are not dishwasher safe and may rust over time if exposed to the elements.
Can your tins be recycled?
Yes! Our tins are made of steel and are recyclable. You might also consider donating them for reuse in schools or community programs.
Sizing & Fit
How are tin sizes measured?
Measurements reflect the longest point on the outside of the tin and are approximate.
What does “1 lb. tin” mean?
This is an older industry standard based on fruitcake weight. It doesn’t necessarily reflect how much your product will fit.
What size tin do I need for cookies?
Cookie sizes vary widely, so there’s no universal standard. As a general guide:
- ~12 cookies (3" size): Size 3 or 115 tin
- 2–3 dozen cookies: Size 5 tin
We recommend measuring your cookies and comparing them to our listed dimensions.
What size tin fits a cake?
A standard 10" bundt or tube cake typically fits well in a Size 5 or 5C tin.
Can I use your tins for fudge?
Yes. Many customers pour fudge into liners placed inside the tin. Lower-temperature recipes work best. As a rough guide:
- Size .5 tin: ~1 lb. of fudge
- Size 1 tin: ~2 lbs. of fudge
Results may vary depending on your recipe.
Accessories & Options
Do I need a plastic liner?
Not necessarily—it’s optional. Many customers use liners for a cleaner look or to separate multiple products.
Can I layer products using padded tops?
Yes! Padded tops can be used for cushioning or layering.
Will your liners and accessories fit tins from other stores?
Usually not. Many discount tins don’t follow standard sizing, so compatibility may vary.
What is a heat shrink band?
A heat shrink band is a tamper-evident plastic seal (like on a mayonnaise jar). Apply it with a heat gun or even a hair dryer for a secure, professional finish.
Orders & Shipping
How are tins packed?
Our team carefully packs every order using protective materials to ensure safe delivery.
What if my order arrives damaged?
Contact us within 5 days at service@cookietins.com with your order details. Please keep all packaging materials for possible inspection.
How are orders shipped?
Most orders ship via UPS, with USPS used in some cases depending on location and order size.
How much is shipping?
- Continental U.S.: 18% of merchandise total (minimum $9.95)
- AK/HI/PR/military addresses: 45% + $29.95 (duties/taxes not included)
How long does shipping take?
Orders are typically processed within 5 business days, with transit times of up to 5 additional business days (longer outside the continental U.S.).
Do you offer expedited shipping?
No, expedited shipping options are not available at this time.
Do you ship internationally?
Currently, we only ship within the U.S. and select U.S. territories.
Payments & Ordering
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover.
Can I pay by check or money order?
Yes. Simply print your cart and mail it with your payment and shipping information.
Can I fax my order?
Yes. Follow the same steps as above and fax your order to 832-518-2797.
Is your site secure?
Yes. All transactions are processed through secure servers and trusted payment processors.
Returns & Availability
Can I return merchandise?
Due to food safety concerns, we do not accept returns. If you’re unsure about sizing, we recommend ordering a sample first.
Do you back-order items?
Rarely, but it can happen. We strive to keep inventory accurate and up to date.
Wholesale
Do you offer wholesale pricing?
Yes! Wholesale orders are handled through our division Holiday Tins & Containers. Visit www.holidaytins.com for more information.